Etiquette & Protocol
Behaviour Policy
Last Updated: 13 May 2024
Ladywood Leisure Centre and Birmingham Community Leisure Trust has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers. Behaviour that is regarded as unacceptable includes but is not limited to:
- Excessive shouting
- Swearing
- Harassment
- Bullying
- Discrimination
- Threats
Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.